NYU MPH – Sudan hotline intervention

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Hi Dr. Elkheir, My name is Amy Gilson, and I am a Masters of Public Health student at New York University’s College of Global Public Health. I am reaching out to you in regards to your work through the Sudanese Public Health Consultancy Group. I am part of an NYU group that is working to develop an intervention that will alleviate the burden on emergency rooms in Sudan, starting in the capital of Khartoum. We intend to implement a hotline that will essentially triage patients through the use of decision support technology. We expect that this system will improve accessibility of basic care, and help reduce over-utilization of emergency care services. We hope to use recent medical school graduates in Sudan to field the calls, in partnership with the Ministry of Health, taking advantage of the fact that these graduates are obligated to perform a year of civil service as part of their program. Our model will require the use of decision support technology to guide the clinical suggestions provided by our qualified operators – we recognize the necessity of using validated technologies to ensure the quality of our service, and to inspire confidence in our stakeholders. We have been in contact with several public health professionals, authorities at the Ministry of Health, and Sudan’s major mobile and broadband service provider, and have received an overwhelmingly positive response to our model. We are at an important juncture, and would really benefit from any guidance or direction you could provide, given your experience with Sudan’s health system. I would love to hear your thoughts on our model and how best to proceed! Please feel free to reach me anytime by email or phone at (551) 206-3599. Thank you for your time and consideration, Amy


 
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