RICK L. EDGEMAN, UNIVERSITY OF IDAHO, USA
DOUGLAS A. HENSLER, UNIVERSITY OF COLORADO AT BOULDER, USA
Abstract: This paper integrates concepts from sustainable development, business excellence, and quality function deployment to develop a vehicle that deploys a unified concept of BEST Business Excellence. Four sustainability cornerstones comprise BEST: Biophysical/Environmental Sustainability; Economic Sustainability; Social Sustainability; and Technical/Technological Sustainability. The European Foundation for Quality Management Business Excellence Model provides a conceptual framework to which the construct of business excellence has been wedded. Other TQM/Excellence models provide similar frameworks but without a deployment mechanism, good policies are no more than words and diagrams, therefore this paper provides such a contribution via its BEST Deployment model.
Keywords: Business Excellence, EFQM Model, Environment, QFD, Society, Sustainability.